PRIVACY POLICY

Effective Date: July 31, 2026

At JOETECH Express ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal and business data you share with us.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (joetechexpress.com) or use our digital services, including our custom websites, CRM platforms, and Voice AI systems (collectively, the "Services").

By accessing our website or utilizing our Services, you consent to the data practices described in this Privacy Policy.

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1. Information We Collect

We collect information to provide, operate, and improve our business automation services. This includes:

- Account and Contact Information: When you sign up for our Services, request a demo, or contact us, we collect your first and last name, email address, phone number, company name, and physical address.

- Payment Information: To process subscription fees and project deposits, we collect billing details. This data is securely processed by third-party payment gateways; we do not store full credit card numbers on our servers.

- Platform Usage Data: We automatically collect data on how you interact with our website and CRM dashboards. This includes IP addresses, browser types, operating systems, login timestamps, and navigation paths.

- Client Customer Data (Data Processing): Through our CRM and Voice AI services, we collect and process data regarding your end-customers (e.g., call recordings, transcriptions, lead contact details, and appointment times) strictly on your behalf.

2. How We Use Your Information

JOETECH Express strictly uses the information we collect for the following operational purposes:

- Delivering Services: To build your digital architecture, configure your CRM, and deploy your Voice AI communication lines.

- Voice AI Operations: To process, transcribe, and route inbound calls from your customers into your CRM calendar automatically.

- Account Management: To handle billing, resolve technical issues, send software updates, and provide customer support.

- System Improvement: To monitor the performance of our websites and AI algorithms, troubleshoot bugs, and improve lead capture efficiency.

3. Your Role and Our Role (Data Controller vs. Data Processor)

When it comes to the personal data of your customers (the leads calling your Voice AI or filling out your website forms), you are the "Data Controller," and JOETECH Express acts as the "Data Processor."

- We only process your customers' data according to your instructions and to provide the contracted CRM and AI services.

- You are strictly responsible for obtaining the necessary legal consent from your customers to collect their data, record their calls, or contact them via automated systems under applicable telemarketing laws (e.g., TCPA).

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal or business data to external marketers. We may share information only under the following conditions:

- Third-Party Service Providers: We share necessary data with trusted telecom partners, cloud hosting platforms, and payment processors that facilitate our core infrastructure (e.g., routing Voice AI phone calls).

- Legal Obligations: We may disclose your information if required to do so by law, court order, or subpoena, or to protect the rights, property, and safety of JOETECH Express, our users, or the public.

- Business Transfers: In the event of a merger, acquisition, or sale of company assets, client data may be transferred as a business asset.

5. Data Security and Retention

- Security Measures: We employ industry-standard encryption, secure socket layer (SSL) technology, and restricted internal access to protect your CRM data and Voice AI call logs from unauthorized access or data breaches.

- Retention: We retain your account data for as long as your subscription remains active. If you cancel your Services, we will delete or anonymize your CRM data and call recordings within a standard commercial timeframe, unless legally required to retain it for tax or regulatory purposes.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, remember your login sessions, and analyze site traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website and CRM dashboard may not function properly.

7. Your Privacy Rights

Depending on your geographic location, you may have the right to:

- Access the personal information we hold about you.

- Request corrections to any inaccurate or incomplete data.

- Request the deletion of your personal account information (subject to active service contracts).

- Opt out of receiving promotional communications from us by clicking the "unsubscribe" link in our emails.

8. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our software, AI operations, or legal requirements. We will notify active clients of any significant changes via email or through a notice on our CRM dashboard. The "Effective Date" at the top of this document will always reflect the latest revisions.

9. Contact Information

If you have any questions or require support regarding these Terms, please contact us:

JOETECH Express

Email: [email protected]

Website: joetechexpress.com