Project cancellations
Clients may request to cancel a project or service by contacting JOETECH Express. Cancellation terms may vary depending on the project stage, work already completed, third-party costs incurred, and the terms stated in the applicable proposal, quotation, invoice, or agreement.
Once a cancellation request is received, we may stop further work on the project after completing any reasonable steps necessary to secure, document, or hand over work already performed.
Cancellation stops future work. Fees for work already completed and costs already incurred remain payable.
Deposits and project payments
Some projects may require an initial deposit, milestone payment, or advance payment before development begins.
Payments already applied toward completed work, reserved development time, project planning, design, configuration, research, or other services already performed are generally non-refundable.
- Required deposits may be non-refundable once work has started.
- Payments for completed project milestones are non-refundable.
- Work completed before a cancellation request remains billable.
- Outstanding invoices for completed work remain payable after cancellation.
Refund requests
Refund eligibility is determined based on the specific circumstances of the project, the work completed, payments received, and any applicable written agreement.
A cancellation does not automatically create a right to a refund.
- Completed development, design, consulting, configuration, automation, integration, or other completed services are not refundable.
- Approved and completed project milestones are not refundable.
- Third-party expenses already incurred on behalf of the client are not refundable.
- Refunds are not provided solely because a client changes their business plans, preferences, strategy, or decides not to use a completed deliverable.
- Duplicate payments, billing errors, or other verified payment issues may be reviewed and corrected where appropriate.
Third-party costs
Projects may involve third-party products or services such as domains, hosting, cloud infrastructure, software subscriptions, APIs, plugins, advertising platforms, payment processors, email services, databases, or other external services.
Payments made to third-party providers are subject to the refund and cancellation policies of those providers. JOETECH Express cannot guarantee refunds for charges collected by third parties.
- Domain registration or renewal fees may be non-refundable.
- Hosting and software subscription fees may be subject to the provider's own cancellation rules.
- API usage, advertising spend, payment processing fees, and other usage-based costs may not be recoverable.
- Licenses or digital products purchased specifically for a project may be non-refundable once purchased or activated.
Cancellation before work begins
If a project is cancelled before any work has started, we may review the payment and determine whether any portion is eligible for refund.
Administrative costs, consultation fees, planning work, reserved development time, transaction fees, and third-party expenses already incurred may be deducted from any amount considered for refund.
Cancellation after work begins
If a project is cancelled after work has begun, the client remains responsible for payment for all work completed up to the cancellation date.
This may include planning, research, design, development, meetings, configuration, integrations, testing, revisions, project management, consulting, and other work performed for the project.
Where applicable, partially completed deliverables may be provided after all outstanding amounts for completed work have been paid.
Completed projects
Once a project or project milestone has been completed, approved, launched, deployed, transferred, or otherwise accepted by the client, payments associated with that completed work are non-refundable.
Requests for new features, redesigns, additional functionality, content changes, integrations, or other modifications after completion may be treated as additional work and quoted separately.
Maintenance and recurring services
Some clients may have separate ongoing arrangements for maintenance, support, hosting management, automation management, consulting, SEO, or other recurring services.
Cancellation terms for recurring services may be stated in the applicable proposal, invoice, or written agreement.
Cancellation of a recurring service stops future service and billing according to the applicable agreement but does not automatically create a refund for services already delivered or costs already incurred.
Project delays or inactivity
Projects may be delayed when required content, feedback, approvals, credentials, access, or other information is not provided by the client.
Client-caused delays or inactivity do not automatically entitle the client to a refund for work already performed, time already allocated, or costs already incurred.
Long periods of inactivity may require the project timeline, scope, pricing, or availability to be reviewed before work resumes.
How to request cancellation
To request cancellation of a project or service, contact JOETECH Express at design@joetechexpress.com.
Please include sufficient information to identify the project or service you wish to cancel. We may contact you to confirm the request, review outstanding work or invoices, and determine any necessary project handover steps.
Relationship to project agreements
Specific proposals, quotations, contracts, statements of work, invoices, or other written agreements may include additional cancellation, payment, or refund terms.
If a specific written project agreement contains terms that differ from this general policy, the terms of that agreement will apply to that particular project.
Policy updates
We may update this Cancellation / Refund Policy from time to time to reflect changes to our services, business practices, or legal requirements.
The latest version will be posted on this page and will apply according to its effective terms and any applicable project agreement.
Contact
JOETECH Express is located at 2-2500 Jefferson Avenue, Winnipeg, Manitoba, Canada R2R 3A8.
For questions regarding cancellations, payments, or refunds, contact us at design@joetechexpress.com or +1 204-800-7797.